Refund policy

CultureShop is an online store offering a curated range of new and second-hand books, CDs, DVDs, vinyl records, and other entertainment and cultural products to customers across South Africa.

The condition of every item is clearly stated on the individual product page. Products are carefully photographed and described as accurately as possible. For second-hand items, normal signs of age or previous use may be present. Customers are encouraged to review all product images and descriptions before placing an order.

Returns

We accept returns for both defective and non-defective products in accordance with our Returns Policy and the Consumer Protection Act (CPA).

Return Eligibility

Defective, damaged, or incorrect items: Eligible for a return, replacement, or refund.
Misdescribed items: Eligible for return if the item does not substantially match the product description or photographs.
Non-defective items: Returns may be accepted provided the item is returned in the same condition in which it was received.

Product Condition

Products sold by CultureShop may be new or second-hand. The condition of each item is displayed on the product page. For second-hand items, reasonable signs of previous ownership or use—including minor scuffs, inscriptions, shelf wear, or age-related imperfections—are considered normal and are not regarded as defects unless otherwise stated.

Return Window

Please notify us within 3 days of delivery if you wish to request a return.

How to Request a Return

Email: orders@cultureshop.co.za
Phone: 082 950 8009

Please include your order number along with photographs of the item if it is damaged, defective, or not as described.

Return Method

Approved returns are handled via courier.

Return Costs

Where a return is approved due to an incorrect, defective, or damaged item, CultureShop will arrange and cover the return shipping.
For change-of-mind returns on non-defective items, the customer is responsible for the cost of returning the item unless otherwise agreed.
No restocking fees are charged.

Exchanges

We do not offer direct exchanges. If your return is approved, a refund will be processed and a new order may be placed for the desired item, subject to availability.

Refund Processing

Once the returned item has been received and inspected, approved refunds will be processed within 3 business days using the original payment method where possible.

Consumer Rights

This policy is governed by the Consumer Protection Act (CPA) of South Africa. Nothing contained in this policy limits or excludes any rights afforded to consumers under applicable South African law.